5 min read

How Nexi’s Developer Documentation Portal Makes Merchants’ Lives Easier

Published on 28 Nov 2023

Contributors

With a product management background and a passion for optimizing the customer experience, I am responsible for the Nexi Group’s Developer Documentation Portal: developer.nexigroup.com, which brings together all Nexi group products’ technical documentation into one place.

A Focus on the Customer Experience

Nexi cares about the customer experience and the developer site is just one way to make operations easier for merchants. Called The Developer Documentation Portal, it is an essential entry point for any potential customer in the process of deciding on which type of Nexi product range fits their needs, investigating the integration process with existing back-office e-commerce functionalities, understanding combability with webshop plugins, connecting the most suitable payment methods and troubleshooting technical issues, in general. Let’s dive into why a well-crafted documentation portal is your key to success.

Develop

Bringing all products under one umbrella

The appearance of the Nexi Group’s Developer Documentation Portal has been refreshed, and it is hosted here. The entire range of Nexi Group’s payment solution offerings is located in one place, according to Nexi Group quality and design standards: explanations, best practices, step-by-step manuals, best practices, and visual materials such as charts, images, and illustrations.

First impressions matter, and that’s no different for developers. A well-structured documentation portal acts as a welcoming beacon, guiding newcomers through the “tech stack” with ease. Our portal is designed to streamline onboarding and to enable developers to quickly understand the product’s architecture, components, and integration processes. The aim is to create more knowledgeable developers who can work with our products – which means smoother operations for our busy merchants!

How Your Developers Can Use the Site

Our Developer Documentation Portal provides developers with comprehensive, up-to-date information that saves them countless hours of troubleshooting. With clear examples, detailed explanations, and an organized structure, we empower developers to write clean code faster and more effectively. This means shorter development cycles and quicker time-to-market for the companies that integrate with Nexi.

Our technical documentation is offered in various ways– and in several sections– each providing different information:

-Product Overview: provides general information and introduction into integration options including quick links and the most popular articles.

-Guidelines: offers a conceptual approach with step-by-step tutorials (including illustrations, diagrams, and graphs.) This part is targeted for explaining product and processes both for technical and non-technical stakeholders.

-API Reference: states that the OpenAPI document is the source of truth- generated directly from the code, updated automatically, and owned/customized by tech writer. We support Restful APIs, SOAP API, and gRPC. This section contains pure technical information from our developers to merchant developers: parameter descriptions, API call requests and responses.

-Change Log: informs external parties about new releases and maintenance news with “tags”.

-Support Page with FAQ: gives the reader quick access to customer support contact details plus Frequently Asked Questions for quick reference and troubleshooting.

-Banner: appears sporadically in the event of maintenance or current ongoing changes.

-Feedback Pop Up: offers the opportunity for collecting targeted feedback directly from the end user.

What’s coming up next?

We at Nexi strive to provide the best seamless integration experience. With our Developer Documentation Portal, we unleash the full potential of our products and take our developer ecosystem to the next level with the variety of user-friendly information and guidance.

We listen to our merchants and conduct continuous user experience (UX) research and analysis to continually improve the Developer Documentation Portal by gathering feedback from the page, conducting interviews with our merchants after the integration, and gathering suggestions from the customer support team.

As an example of our focus on continuous improvement, we are currently implementing three experience-enhancing projects:

1- Improving the search efficiency: We are reviewing the search tool configuration and information indexing, so the end user can get the most relevant results.

2- Introducing a built-in feedback widget: We are placing this after each article, so we can get direct feedback on content quality

3- Remaking the support page: We are integrating to the customer support page ticketing system, so that customers can get immediate help on their inquiry.

In conclusion, we aim to improve the customer experience for our merchants by making our products easy, and that’s the aim of our robust Developer Documentation Portal. The portal accelerates technical development and fosters a thriving developer community. We believe that when you invest in excellence, success follows. Join us on the journey to creating better, more efficient, and user-friendly experiences for our merchants and their tech experts.

 

What is your opinion about our developer portal and developer documentation in general? Tell us here!

Contact sales

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Our turnover increased by 21.5%. Additionally, we have 28% more transactions – and 49% more orders from mobile.

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Jon-Inge Heldal

CEO Parkett.no

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Our conversion rate increased from three to four percent, a very big change that resulted in an increase in completed purchases by 30%.

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Per Erik Raune – Norsk Bildelsenter

Per Erik Kirkaune

Marketing Manager at Norsk Bildelsenter

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Previous payment solutions have given us lots of manual work. We had to log into several portals to manage transactions, and there was much fraud. With Nets Easy none of that is an issue anymore.

Cecilie Ciekals

Performance Marketing
Manager at Lampehuset

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FAQ

We get it, you have questions. We have answers. Check out our most frequently asked questions and if you can’t find the answer there, please contact support. Our local offices are open 24/7, they’ll be able to help you out right away.

Is there a live demo I can test?

Yes. There is a demo store at shop.easy.nets.eu where you can try Easy Checkout and change numerous settings to see how to customize the checkout flow. Use any of the sample credit cards to test card processing, or use a sample invoice address to test invoice processing. You can also create a free test account to access Easy Portal.

How do I update my company information?

If you want to update the address or name, you can contact our Support team. If the changes concern your company registration number, please contact our sales department so that we can help you out with a new application. Contact information can be found at the top of the support page.

Where can I find my merchant number (merchant ID)?

Your merchant number (also known as merchant ID) can be found in Easy Portal and is displayed at the top of the page. A merchant number can only contain digits.

Which payment methods does Nets Easy support?

We offer local payment methods in different countries. We continuously work to add new payment methods. Read more about the payment methods supported in your regions.

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