Published on 1 Feb 2023
​Post-pandemic payment trends continue to evolve, with German eCommerce consumers now choosing eWallets above long-time favourite open invoicing, while Italian consumers signal strong confidence in the security benefits of PayPal, according to the latest eCommerce Report from European PayTech Nexi Group.
The 2021 eCommerce Report conducts a deep dive into eCommerce data from Austria, Denmark, Finland, Germany, Italy, Norway, Sweden, and Switzerland, where a collective €493 billion was spent last year.
Key findings include:
 “The Nexi European eCommerce Report 2021 shows that while consumers expect their payments to be secure, they still value convenience and simplicity when conducting online transactions,” said Omar Haque, Head of Group E-commerce at Nexi Group. “It’s likely that consumers now have greater trust in purchasing products online than before the pandemic, which could in fact have helped democratise online purchases across all categories in Europe.”
“Understanding what makes consumers abandon a cart, such as not being offered their preferred payment option, is critical to improving sales, and stores that can enhance this aspect of the experience stand to win the most. This new report offers eCommerce businesses deeper insights into consumer behaviours across Europe so they can tailor their offer and grow their business.”
Interested in examining the situation in other markets? We offer the following reports:
In our insights section we share knowledge about selling online, consumer insights, payments, market trends, and much more. You can also find posts from our guest writers on subjects ranging from SEO to inventory management.
We’ve all heard of Chat GPT by now- but how can it affect the online shopping experience exactly, what should merchants know, and how can merchants take advantage of this new technology?
Read articleSince 2019, Sharebox has worked so that, among other things, the big brands in the auto industry can offer more digitized customer service with automated services and self-service options. On their team, they have Nets as a collaboration partner for digital payment solutions.
Read articleThe world has changed, and our online shopping habits have transformed. Are we witnessing similar trends across Europe or do differences remain our primary distinguishing factor? Find these facts and more with this detailed research report.
Read article